Outreach, Welfare

MWS at 40 – An MWS staff talks about the privilege of caring for and empowering palliative patients in their final days.

MWS at 40
Melissa chatting with patient


This year, Methodist Welfare Services (MWS) celebrates 40 years of empowering life to the full. This is one of a series of stories from people empowered to help others through MWS over the years. Get involved and join MWS in empowering lives. Learn more by visiting https://mws.sg/mws40th.

As an Assistant Nurse Clinician with MWS Home Care & Home Hospice, Melissa Fong cares for clients ranging from those who are socially isolated to those who are frail and facing the end of their lives. In all her years in palliative care, she has had her fair share of deeply emotional encounters, difficult conversations about pain and death, and faith-affirming moments.

“One of the most common questions that patients and their families ask is: ‘How long more do I have?’ Sometimes, the patient may not really want to know the answer. More often than not, the patient is acutely aware of their deteriorating health condition, and the truth can be hard to bear. In times like this, I may encourage the patient to ponder over their feelings and come to terms with the end of his life. At other times, a comforting presence or a reassuring pat is all that is needed,” shared Melissa.

The calling to be a nurse came when Melissa joined St John Ambulance Brigade at Paya Lebar Methodist Girls’ Secondary School and had the opportunity to be attached to a hospital. “I remember shadowing nurses as they went about their ward duties, feeling very intrigued. So I resolved to join the healthcare sector one day… it didn’t matter what role it was!” laughed Melissa. Upon graduating from university, she did a two-and-a-half-year stint at a local hospital but felt she wanted more autonomy in her patients’ clinical care. Following a mission trip to Indonesia, she felt a prompting to go into home care and in 2014, joined Methodist Welfare Services as a home hospice staff nurse.

Beyond attending to medical and nursing needs, Melissa often finds herself drawn into the sphere of patients’ private lives. “When I was caring for a patient who had been diagnosed with nose cancer, his initial complaints were about his excruciating pain and giddiness. Yet, he would always resist pain medications. As we continued building rapport with him, he began to open up and we realised he was holding on to a massive amount of guilt towards his family and his past. It soon became apparent that much of his physical pain and the caregiver’s stress stemmed from deep-rooted, unresolved issues within the family. As his condition was rapidly deteriorating, we had to race against time to help him and his caregiver reconcile. With the chaplain’s help, we managed to do so before he passed on peacefully and freely,” Melissa recounted.

Over the years, she has learnt to cope with grief and the loss of patients. “My family and church community have been great pillars of support whenever I encounter seasons of distress,” said Melissa. Journaling has also been helpful as it forces her to be “utterly honest with myself and God”.

Melissa revealed that what keeps her going is remembering God’s call to care for those in need, and her privileged position to do so because of her professional training. “To be able to journey with the patients and their caregivers, holding their hands when they feel lost and hopeless, right till the end… I’m glad to be given a glimpse of their world. Watching our chaplains minister to the patients’ spiritual needs and how some of them have resultantly experienced physical relief has also helped me appreciate the many dimensions of life and what being human really means.”

By the Methodist Welfare Services (MWS) Communications Team / Photo courtesy of MWS